SATISFACTION RATINGS:

 

On a scale from 5 (very satisfied), 4 (satisfied), 3 (undecided), 2 (somewhat satisfied), 1 (dissatisfied)

 

The evaluation results were explained and discussed thoroughly

92% very satisfied or satisfied; 8% undecided

The treatment goals were explained and discussed thoroughly

96% very satisfied or satisfied; 4% somewhat satisfied/dissatisfied

The therapist gave the opportunity to ask questions

100% very satisfied or satisfied

 

The therapy goals are being met at a satisfactory rate

92% very satisfied or satisfied; 8% somewhat satisfied/dissatisfied

The follow-up after discharge was adequate

80% very satisfied or satisfied; 20% undecided

The staff is knowledgeable, caring, and courteous

92% very satisfied or satisfied; 8% somewhat satisfied/dissatisfied

The delivery of services is prompt

92% very satisfied or satisfied; 8% somewhat satisfied/dissatisfied

Phone calls are handled in a prompt and courteous manner

83% very satisfied or satisfied; 17% undecided

Parking and clinic accessibility is convenient

100% very satisfied or satisfied

You would recommend SST to others for ST services

92% very satified or satisfied; 8% undecided

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Specializing in Speech, Occupational, and Physical Therapy Services

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8740 Orion Place, Suite 110  Columbus, OH 43240  P: 614-734-7777  F:  614-388-5995

 

Clinic Hours: 

Monday-Thursday 9:00am-7:00pm

Friday 9:00am-5:00pm

© 2013 Specialized Speech Technologies, Inc.